Getting The Most From Telephone Market Research

You know the drill. The phone rings, you answer it and a monotone voice says:

'Hi, I'm calling from ABC Limited. Do you have a couple of minutes to answer some market research questions?'

At this point, it's tempting to hang up. Surely this kind of approach doesn't work - everyone is fed up with these calls so no one will answer the questions.

Well, you are partly right. There are a proportion of any target audience that will not be interested in answering telephone market research questions.

However, with the right approach and careful selection of the target audience, tthis kind of research can be very successful.

Here are four of the most critical factors to consider:

1) You need to understand what you are trying to discover before you start. Obvious, but you'd be surprised at how many projects commence with no structure or understanding of what's needed.

2) Telephone market research needs to have a target audience. The selection of the target audience is the single biggest flaw. Bad selection will never make a successful project.

3) The quality of the telephone interview must be top notch. Cutting cost and getting the office junior to make the calls may seem like good sense - but it's not. Telephone market research needs careful telephone skills and subtle techniques to guide the call along.

4) The length of call is important. The quality of the information gained and the motivation of all involved will wain after 15 to 20 minutes. Ideally, the timescale should be 8 to 10 minutes with an opportunity for the call to expand - if the respondent deems it so.

For more information on telephone market research, please click the link below:

telephone market research leeds

Leeds is a major British city and the second city of Yorkshire. It is the urban core and administrative centre of the wider metropolitan borough of the City of Leeds.

During the Industrial Revolution, Leeds developed into a major industrial centre for the production and trade of wool, before emerging in the 20th century as a centre for commerce and higher education, being the location of the University of Leeds, Leeds Metropolitan University and Leeds Trinity and All Saints. Today the city is one of the largest financial and legal centres outside London.

Situated close to the UK's geographical centre, it benefits from good transport connections with the M1 running from Leeds to London, the M62 connecting Leeds with Manchester and the seaport cities of Hull and Liverpool, and the A1(M) for linking to the north. Leeds Bradford International Airport is one of the fastest growing regional UK airports, with over 450 weekly flights connecting the city to over 50 major European business and holiday destinations.

Leeds has an extensive and diverse range of shops and department stores, and has been described by the Lonely Planet guides as the 'Knightsbridge of the North'. The diverse range of shopping facilities, from individual one-off boutiques to large department stores, which notably include Harvey Nichols and Louis Vuitton outlets, has greatly expanded the Leeds retail base. The Victoria Quarter, several existing arcades connected together by roofing the entirety of Queen Victoria Street with stained glass, is located off Briggate, Leeds' main shopping street.

Leeds has a very large student population, resulting in a large number of pubs, bars, nightclubs and restaurants, as well as a multitude of venues for live music such as The Cockpit, New Roscoe, Joseph's Well, The Brudenell Social Club, The Faversham and The Wardrobe, which combine to generate a vibrant and nationally renowned nightlife.

Leeds has two universities, the University of Leeds, with around 31,500 full-time students (and a further 52,000 on short courses), and Leeds Metropolitan University with around 26,000 students.