How To Write Customer Survey Questions

It's easy to write customer survey questions - it's much harder to write ones that you're able to draw conclusions from the answers given.

For example, if you ask the question:

Please select the modes of transport you use regularly:

1) Car
2) Train
3) Cycle
4) Bike
5) Bus

You will be able to produce high level figures for how many people selected each mode of transport.

However, if you ask the question:

Please select your primary mode of transport? This is the mode of transport that you use the most.

1) Car
2) Train
3) Cycle
4) Bike
5) Bus

Not only do you have high level figures of how many people use each mode of transport, but you also know that these figures represent their primary mode of transport.

Unlike the first question, you know that the respondent (if they have filled out the survey correctly) will only have selected one mode of transport. In the first survey question, they could have selected more than one mode of transport making it impossible to conclude which is the most used primary mode of transport.

You could then ask the same question for their second and third most used mode of transport. This would enable you to produce conclusions such as:

23% of respondents who selected the car as their primary mode of transport also selected the bus as their second mode of transport.

It would enable you to understand the relationship between the various modes of transport given in the survey question - not just show the high level figures.

When writing customer survey questions, you also have to think from the respondents point of view.

You must never assume that they will know how to answer the questions. Always give them help and explain what they need to do.

For example, here are two potential questions:

Please select your primary mode of transport?

Please select your primary mode of transport? This is the mode of transport that you use the most.

Both are asking the same thing, but the second one is making it absolutely clear what the word 'primary' means.

For more information on customer survey questions, please click the link below:

customer survey questions peterborough

Peterborough is a cathedral city and unitary authority area in the East of England, in the county of Cambridgeshire, lying just 75 miles (121 km) north of London at Charing Cross.

The city is situated on the River Nene, which flows into the North Sea approximately 30 miles (48 km) to the north-east. The local topography is notoriously flat and low-lying, and in some places lies below sea level. The area known as the Fens falls to the east of Peterborough.

The population grew rapidly following the arrival of the railways in the nineteenth century, and Peterborough became an industrial centre, particularly noted for its brick manufacture. Following the Second World War, growth was limited until designation as a New Town in the 1960s. The population is once again undergoing rapid expansion and a £1 billion regeneration of the city centre and immediately surrounding area is underway. In common with much of the United Kingdom, industrial employment has fallen, with new jobs tending to be in financial services and distribution. New service-sector companies like Thomas Cook and Pearl Assurance were also attracted to the city, ending the dominance of the manufacturing industry as employers.

Peterborough is a major stop on the East Coast Main Line, 45–50 minutes journey time from central London, with high-speed intercity services from King's Cross to Edinburgh Waverley. It is a major railway junction where a number of cross-country routes converge. The A1/A1(M) broadly follows the path of the historic Great North Road from St. Paul's Cathedral at the heart of London, through Peterborough, continuing north a further 335 miles (539 km) to central Edinburgh.

The city is currently without a university, since Loughborough University closed its Peterborough campus in 2003. In 2006 however, Peterborough Regional College was in talks with Anglia Ruskin University to develop a new university campus for the city. The college and the university have now officially completed the legal contracts for the creation of a new joint venture company. The formation marks the culmination of legal negotiations and securing of funds required in order to build the new higher education centre.