The Power Of A Customer Questionnaire

Many organisations do not realise the power of undertaking a customer questionnaire.

Understanding the needs, requirements and plans of your customer base will significantly increase your opportunities.

Here's a simple example. A company sells a waterproof torch in three colours - red, green and blue.

When they surveyed their client base, they found out that the majority actually needed the product in yellow - bright yellow is much easier to see when using the torch in murky or hazardous environments. When they made a yellow one, it became their best seller.

By researching the need and filling it, the company increased their sales over and above the other three products combined.

It's tempting to get wrapped up in the day to day running of the organisation and not take a step back to see what is actually required by the customer base.

And it's not just about products and services.

What does your customer base think about your customer service?

Or your new 'press 1 for sales, 2 for payment etc' telephone system?

In fact any part of your organisation can be audited through a customer questionnaire.

And what about finding out how effective your future ideas and plans could be?

Careful inclusion of new products and services could provide you with valuable advanced data which you could use to refine your approach.

Regular customer questionnaire can provide a valuable resource on which to focus the strategic direction of the organisation and the products and services it provides.

For more information on a customer questionnaire, please click the link below:

customer questionnaire nottingham

Nottingham is a city in the ceremonial county of Nottinghamshire in the East Midlands whose prosperity was founded on the textile industry; in particular lace manufacture.

Very little textile manufacture now takes place in Nottingham, but the City's heyday in this sector endowed it with some fine industrial buildings in the Lace Market district. Many of these have been restored and put to new uses.

Nottingham is home to two universities: the University of Nottingham and Nottingham Trent University. Together they are attended by over 40,000 full-time students. The University of Nottingham's teaching hospital, University of Nottingham Medical School, is part of the largest hospital in the UK, the Queen's Medical Centre.

Nottingham is home to the headquarters of many well-known companies. One of the best known is Boots the Chemists, now Alliance Boots, founded in the city by Jesse Boot 1st Lord Trent in 1849 and substantially expanded by his son John Boot (2nd Lord Trent).Other large current employers include the credit reference agency Experian, the energy company E.ON UK, the tobacco company John Player & Sons, betting company Gala Group, engineering company Siemens, sportswear manufacturers Speedo, high street opticians Vision Express, games and publishing company Games Workshop, and the American credit card company Capital One, whose European offices are situated by the side of Nottingham station. Nottingham is also the home of HM Revenue and Customs and the Driving Standards Agency.

Until recently bicycle manufacturing was a major industry, the city being the birthplace of Raleigh Cycles in 1886 and later joined by Sturmey-Archer, the creator of 3-speed hub gears. However, Raleigh's factory on Triumph Road was demolished in Summer 2003 to make way for the University of Nottingham's expansion of Jubilee Campus.

Nottingham receives a considerable volume of tourism, with almost 300 thousand people visiting from overseas in 2005 alone. Many visitors are attracted by Nottingham's nightlife and shops, by its history, and by the legend of Robin Hood, visiting Sherwood Forest, Nottingham Castle and The Tales of Robin Hood on Maid Marian Way. Popular history-based tourist attractions in central Nottingham include the Castle, City of Caves, Lace Market, The Galleries of Justice, and the City's ancient pubs.

Nottingham is close to the M1 motorway and major roads the A52 and the A46. To the west of Nottingham through to Derby, the A52 is known as Brian Clough Way.