The Power Of A Customer Questionnaire

Many organisations do not realise the power of undertaking a customer questionnaire.

Understanding the needs, requirements and plans of your customer base will significantly increase your opportunities.

Here's a simple example. A company sells a waterproof torch in three colours - red, green and blue.

When they surveyed their client base, they found out that the majority actually needed the product in yellow - bright yellow is much easier to see when using the torch in murky or hazardous environments. When they made a yellow one, it became their best seller.

By researching the need and filling it, the company increased their sales over and above the other three products combined.

It's tempting to get wrapped up in the day to day running of the organisation and not take a step back to see what is actually required by the customer base.

And it's not just about products and services.

What does your customer base think about your customer service?

Or your new 'press 1 for sales, 2 for payment etc' telephone system?

In fact any part of your organisation can be audited through a customer questionnaire.

And what about finding out how effective your future ideas and plans could be?

Careful inclusion of new products and services could provide you with valuable advanced data which you could use to refine your approach.

Regular customer questionnaire can provide a valuable resource on which to focus the strategic direction of the organisation and the products and services it provides.

For more information on a customer questionnaire, please click the link below:

customer questionnaire leeds

Leeds is a major British city and the second city of Yorkshire. It is the urban core and administrative centre of the wider metropolitan borough of the City of Leeds.

During the Industrial Revolution, Leeds developed into a major industrial centre for the production and trade of wool, before emerging in the 20th century as a centre for commerce and higher education, being the location of the University of Leeds, Leeds Metropolitan University and Leeds Trinity and All Saints. Today the city is one of the largest financial and legal centres outside London.

Situated close to the UK's geographical centre, it benefits from good transport connections with the M1 running from Leeds to London, the M62 connecting Leeds with Manchester and the seaport cities of Hull and Liverpool, and the A1(M) for linking to the north. Leeds Bradford International Airport is one of the fastest growing regional UK airports, with over 450 weekly flights connecting the city to over 50 major European business and holiday destinations.

Leeds has an extensive and diverse range of shops and department stores, and has been described by the Lonely Planet guides as the 'Knightsbridge of the North'. The diverse range of shopping facilities, from individual one-off boutiques to large department stores, which notably include Harvey Nichols and Louis Vuitton outlets, has greatly expanded the Leeds retail base. The Victoria Quarter, several existing arcades connected together by roofing the entirety of Queen Victoria Street with stained glass, is located off Briggate, Leeds' main shopping street.

Leeds has a very large student population, resulting in a large number of pubs, bars, nightclubs and restaurants, as well as a multitude of venues for live music such as The Cockpit, New Roscoe, Joseph's Well, The Brudenell Social Club, The Faversham and The Wardrobe, which combine to generate a vibrant and nationally renowned nightlife.

Leeds has two universities, the University of Leeds, with around 31,500 full-time students (and a further 52,000 on short courses), and Leeds Metropolitan University with around 26,000 students.