The Power Of A Customer Questionnaire

Many organisations do not realise the power of undertaking a customer questionnaire.

Understanding the needs, requirements and plans of your customer base will significantly increase your opportunities.

Here's a simple example. A company sells a waterproof torch in three colours - red, green and blue.

When they surveyed their client base, they found out that the majority actually needed the product in yellow - bright yellow is much easier to see when using the torch in murky or hazardous environments. When they made a yellow one, it became their best seller.

By researching the need and filling it, the company increased their sales over and above the other three products combined.

It's tempting to get wrapped up in the day to day running of the organisation and not take a step back to see what is actually required by the customer base.

And it's not just about products and services.

What does your customer base think about your customer service?

Or your new 'press 1 for sales, 2 for payment etc' telephone system?

In fact any part of your organisation can be audited through a customer questionnaire.

And what about finding out how effective your future ideas and plans could be?

Careful inclusion of new products and services could provide you with valuable advanced data which you could use to refine your approach.

Regular customer questionnaire can provide a valuable resource on which to focus the strategic direction of the organisation and the products and services it provides.

For more information on a customer questionnaire, please click the link below:

customer questionnaire birmingham

Birmingham is the second largest city in the United Kingdom and includes several neighbouring towns such as Solihull, Wolverhampton and the towns of the Black Country. The city’s reputation was forged as a powerhouse of the Industrial Revolution and led to Birmingham being known as the "workshop of the world".

Despite the decline of manufacturing in the city since Victorian times several significant industrial plants remain, including Jaguar Cars in Castle Bromwich, MG Rover (SAIC) at Longbridge and Cadburys Trebor Bassett in Bournville.

Although Birmingham’s industrial reputation has declined it has developed into a national commercial centre. Two of Britain’s big four banks, Lloyds in 1765 and the Midland Bank (now HSBC) in 1836 were founded in Birmingham.

Birmingham is a major transport hub on the motorway, rail, and canal networks. The city is served by a number of major motorways and probably the best known motorway junction in the UK: Spaghetti Junction. The city's main railway station, Birmingham New Street, is at the centre of the national railway network.

Birmingham International Airport is located in the Borough of Solihull, which together with its excellent road and rail links makes Birmingham ideally situated in the heart of the country and has contributed to the International Convention Centre and the National Exhibition Centre accounting for the majority of the UK conference and exhibition trade.

Major canal side development at Brindleyplace which includes the National Indoor Arena and the National Sea Life Centre has regenerated the heart of the city, whilst major development of the Bullring Shopping Centre has made it the country’s busiest shopping centre.

Birmingham is home to three universities and two university colleges: the University of Birmingham, Aston University, Birmingham City University, Newman University College and University College Birmingham. The Birmingham Conservatoire and Birmingham School of Acting, both now part of Birmingham City University, offer higher education in specific arts subjects.